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Customer Support
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Customer Satisfaction Procedure
Your satisfaction and goodwill are important to our dealership and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealership's Sales or Service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:
(Also see FREQUENTLY ASKED QUESTIONS)
Step one - Discuss your concern with a member of the dealership management staff:
| Step 2: Normally, concerns can be quickly resolved at this level. If the concern has already been reviewed with the Sales, Service, Body Shop, or Parts Manager, Contact the dealership General Manager |
Step 3: If, after contacting a member of the dealership management staff, it appears your concern cannot be resolved at the dealership without further help, contact the Chevrolet Customer Assistance Center by calling 800-222-1020.
We encourage you to call the toll free number listed above in order to give your inquiry the prompt attention it deserves. Please have the following information available to give to the customer assistance representative:
Your name, address, home and business telephone numbers.
Vehicle identification number
Dealership name and location.
Vehicle's delivery date and current mileage
Nature of the concern and name of who you spoke to.
When contacting Chevrolet, please remember that your concern will likely be resolved in the dealership using the dealership facilities, equipment, and personnel. That is why we suggest following step one first if you have a concern. Calling the Customer Assistance Center is by no way a quick fix or a guarantee that the matter will be resolved in your favor. |
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Suburban Chevrolet is a Minneapolis, Faribault, St. Paul dealer | HomePage
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