Staff
Jack Yanisch
Sales
Mark Thompson
Finance Manager
Harley Baumann
Sales
Steve Beech
Finance Manager
Tim Chvala
Service Advisor
Dakota Otto
Sales Rep. / Leasing Specialist
Melissa Sauer
Service Advisor
Ben Cutts
Senior Sales Specialist
Kirk Fox
Corvette Specialist
Billy Belanger
Sales Consultant
Jason Wenge
Sales
Craig Anderson
General Sales Manager
Austin Brandt
Service Advisor
Carissa Miller
Service Advisor
Darin Trees
Commercial Sales Manager
Matt Hayes
Internet Sales Manager
Brenda Guzman
Sales Consulatant
Tom DeMorest
Service Manager
RJ Johnson
Used Car Manager
Chris Wiley
New Car Manager
Gerad Albers
Sales Consultant
David Miller
General Manager
Mike Kraft
Parts Manager
Dan McClellan
Counterman
Kristina McElhaney
Accts. Receivable
Michele Fox
Controller
Jordan Henning
Accounting Supervisor
Megan Johnson
New/Used Car Biller
Kris Landaeta
Payroll/Accounts Payable
Kim Sica
Internet Assistant
Andrew Troldahl
Sales Consultant
Jack Yanisch
Sales
Jan 21, 2021
Jack was easy to work with and answered our many...
Jack was easy to work with and answered our many questions. He was helpful with how the Blazer would perform when we test drove the Blazer. He made sure are phones got setup before we left. Steve B. was very helpful explaining the financing and leasing options. He was very fast with getting the paper work done and getting us out the door and into the Blazer.
Jan 14, 2021
My wife and I were very pleased with our car buying...
My wife and I were very pleased with our car buying experience. Everything was first class. We had Ben as our salesman. Very helpful even helped us clean out our old car. Bring your title you will need it. Mrs was happy the way Ben treated her.
Dec 23, 2020
Salesmen was great/easy to deal with. Finance department...
Salesmen was great/easy to deal with. Finance department handled my specific needs efficiently & accuratly. My overall experience was great i would definitely go back again.
Dec 22, 2020
Great experience! Immediate assistance for test drives...
Great experience! Immediate assistance for test drives and strong product knowledge. Jack is truly a pro! Finance department equally strong and extra effort to find lowest rate appreciated.
Dec 22, 2020
Jack is the greatest! Great service. Best car buying...
Jack is the greatest! Great service. Best car buying experience I have ever had! Love them. Highly recommend going to them if you looking for a car, whether it be a new car or a used car.
Mark Thompson
Finance Manager
Jan 07, 2021
Was very helpful iin unusual circumstances with trade of...
Was very helpful iin unusual circumstances with trade of a handicapped vehicle. Was able to find a buy for the vehicle. Difficult after spouse died.
Jan 05, 2021
This was absolutely the easiest and best car buying...
This was absolutely the easiest and best car buying experience I have ever had. I traveled in from 1200 miles away, and Suburban Chevrolet absolutely made it worth the trip.
Dec 23, 2020
Salesmen was great/easy to deal with. Finance department...
Salesmen was great/easy to deal with. Finance department handled my specific needs efficiently & accuratly. My overall experience was great i would definitely go back again.
Dec 23, 2020
Dakota at Suburban Chevrolet is the guy to see, excellent...
Dakota at Suburban Chevrolet is the guy to see, excellent service he listen to what we are interested in, very knowledgeable in the Chevrolet products. We absolutely love our a Denali Truck. Thank You Dakota we will be buying Chevrolet again.
Dec 22, 2020
Great experience! Immediate assistance for test drives...
Great experience! Immediate assistance for test drives and strong product knowledge. Jack is truly a pro! Finance department equally strong and extra effort to find lowest rate appreciated.
Harley Baumann
Sales
Dec 17, 2020
Harley is amazing, he is always looking for our best...
Harley is amazing, he is always looking for our best interest and wants to find what we can afford in our budget! We appreciate him!
Nov 02, 2020
We were very pleased with the service we received. We...
We were very pleased with the service we received. We recommended Harley to our daughter and she bought from him also. Sorry I do not remember the finance persons name, but he was very helpful also.
Sep 14, 2020
Harley is the best salesman we’ve ever worked with one...
Harley is the best salesman we’ve ever worked with one buying cars for our company. He deserves a huge raise and Suburban Chevrolet is definitely lucky to have him on the team.
Sep 02, 2020
Harley is the best car salesman I’ve worked with in 20...
Harley is the best car salesman I’ve worked with in 20 years. He was responsive, creative and truly went the extra mile in making sure we were taken care of.
Aug 22, 2020
We have purchased 4 suburbans 2 cruzes 2 Malibus since...
We have purchased 4 suburbans 2 cruzes 2 Malibus since 2012....Harley in sales, Mark in finance....always make it an absolute pleasure for us
Steve Beech
Finance Manager
Jan 21, 2021
Jack was easy to work with and answered our many...
Jack was easy to work with and answered our many questions. He was helpful with how the Blazer would perform when we test drove the Blazer. He made sure are phones got setup before we left. Steve B. was very helpful explaining the financing and leasing options. He was very fast with getting the paper work done and getting us out the door and into the Blazer.
Jan 18, 2021
Very nice and welcoming people when you first come into...
Very nice and welcoming people when you first come into the dealership. They are right there to make sure you have been helped. Dakota was the person I worked with and he made it work for me to turn in a lease and buy a new Tahoe. It went very smooth and I had a new vehicle. Financing was also great made me very comfortable with my buying a new Tahoe.
Jan 12, 2021
Found the truck I wanted at a great price, sales and...
Found the truck I wanted at a great price, sales and finance made everything simple and quick. No waiting areas, everything was personable and friendly.
Jan 05, 2021
They were easy to work with. I liked working with Billy....
They were easy to work with. I liked working with Billy. He was very helpful and followed up with me quickly on all my questions. I had also talked to another sales person a few weeks earlier be he never followed up. When he did finally call back after I had started working with Billy he told I needed to work with him and if I wanted a car I should get myself to the dealer quickly because they won’t last long. Lucky Billy ended up calling me back or would have gone somewhere else.
Jan 01, 2021
Darrin was great!! The sales manager was not. The finance...
Darrin was great!! The sales manager was not. The finance man was a kocky jerk. I would not work with the last to people I spoke about
Tim Chvala
Service Advisor
Jan 19, 2021
I am very happy with the service l received on my visit...
I am very happy with the service l received on my visit yesterday, Tim Chvala is always helpful getting my vehicle taken care of and making sure all my scheduled maintenance gets taken care of. I will continue to recommend Suburban Chevy to anyone looking for a new vehicle or maint enance on their vehicles.
Jan 08, 2021
Everything went as well as it could have. Great service...
Everything went as well as it could have. Great service and communication. It was great to get updates throughout the day on the progress. Thank you!
Jan 07, 2021
Was very helpful iin unusual circumstances with trade of...
Was very helpful iin unusual circumstances with trade of a handicapped vehicle. Was able to find a buy for the vehicle. Difficult after spouse died.
Dec 30, 2020
Excellent service once again! You keep us safe on the...
Excellent service once again! You keep us safe on the roads and we thank you very much! We look forward to continued excellence! Most appreciative always.
Dec 29, 2020
I bought my 2014 Cruz from this dealer, as first and...
I bought my 2014 Cruz from this dealer, as first and (probably) last owner. It has only been serviced by Suburban Chev and at 63,000 miles, so far, has needed minimal maintenance. I trust them 100% not to gouge me with unnecessary repairs. I'm so glad that I can rely on a company with excellent customer service.
Dakota Otto
Sales Rep. / Leasing Specialist
Jan 18, 2021
Very nice and welcoming people when you first come into...
Very nice and welcoming people when you first come into the dealership. They are right there to make sure you have been helped. Dakota was the person I worked with and he made it work for me to turn in a lease and buy a new Tahoe. It went very smooth and I had a new vehicle. Financing was also great made me very comfortable with my buying a new Tahoe.
Jan 05, 2021
They were easy to work with. I liked working with Billy....
They were easy to work with. I liked working with Billy. He was very helpful and followed up with me quickly on all my questions. I had also talked to another sales person a few weeks earlier be he never followed up. When he did finally call back after I had started working with Billy he told I needed to work with him and if I wanted a car I should get myself to the dealer quickly because they won’t last long. Lucky Billy ended up calling me back or would have gone somewhere else.
Dec 23, 2020
Dakota at Suburban Chevrolet is the guy to see, excellent...
Dakota at Suburban Chevrolet is the guy to see, excellent service he listen to what we are interested in, very knowledgeable in the Chevrolet products. We absolutely love our a Denali Truck. Thank You Dakota we will be buying Chevrolet again.
Dec 21, 2020
Thank you Dakota and Suburban Chev for the great service...
Thank you Dakota and Suburban Chev for the great service today! I have nowhere to go, but at least now I can drive myself there in a brand new Chevy!
Dec 21, 2020
Dakota was great. I appreciated that he was able to do a...
Dakota was great. I appreciated that he was able to do a lot of work over the phone and via text - sending information back and forth - until we came up with a plan that worked for me. However, I was disappointed that I had to wait for a really long time to meet with the finance department. Also, we stopped by the parts department a couple of times and the guy we needed to talk to wasn't there. Neither was Dakota's fault. Just seems like the dealership needs to staff up in order to provide a better customer experience.
Melissa Sauer
Service Advisor
Jan 22, 2021
Exceptional service on this visit. Regular and timely...
Exceptional service on this visit. Regular and timely response from Melissa and she handled the coordination and coverage of the service by the warranty company.
Jan 20, 2021
Everyone at Suburban was great to work with. It was easy...
Everyone at Suburban was great to work with. It was easy to make an appointment and I was able to get a car to use for the day which was a huge help. Service staff was friendly and knowledgeable.
Jan 20, 2021
I always get great service from Melissa and her...
I always get great service from Melissa and her team. However I was quoted $150 to diagnose a check engine light which I think is a bit excessive.
Jan 19, 2021
They scheduled me right away and finished the work in a...
They scheduled me right away and finished the work in a short time. They needed to order parts and they were in on the next business day.
Jan 08, 2021
Everything went as well as it could have. Great service...
Everything went as well as it could have. Great service and communication. It was great to get updates throughout the day on the progress. Thank you!
Ben Cutts
Senior Sales Specialist
Jan 14, 2021
My wife and I were very pleased with our car buying...
My wife and I were very pleased with our car buying experience. Everything was first class. We had Ben as our salesman. Very helpful even helped us clean out our old car. Bring your title you will need it. Mrs was happy the way Ben treated her.
Jan 06, 2021
The service team did a great job working through all...
The service team did a great job working through all details! Helped meet timeline of when I needed my car completed but didn’t sacrifice safety. Thanks Austin, Craig and Ben!
Jan 05, 2021
This was absolutely the easiest and best car buying...
This was absolutely the easiest and best car buying experience I have ever had. I traveled in from 1200 miles away, and Suburban Chevrolet absolutely made it worth the trip.
Jan 02, 2021
This was the smoothest car purchase we have ever made....
This was the smoothest car purchase we have ever made. Our salesman Bet had a great demeanor and was very skilled. We were a little disappointed the car had a few minor issues. (Trim plate above the mirror was in the glove box, emergency brake sensor had an error and all tires were under inflated. Ben took care of these quickly. Overall five stars
Dec 07, 2020
Sales dept was great and awesome 👌. Service dept 3...
Sales dept was great and awesome 👌. Service dept 3 stars, hard to get a call back to set up appts over the course of 1 week.
Kirk Fox
Corvette Specialist
Jan 07, 2021
Was very helpful iin unusual circumstances with trade of...
Was very helpful iin unusual circumstances with trade of a handicapped vehicle. Was able to find a buy for the vehicle. Difficult after spouse died.
Dec 01, 2020
Was referred to Suburban Chev by a friend. They have...
Was referred to Suburban Chev by a friend. They have serviced my Corvette twice now and I am very pleased. They make you feel welcomed the way they treat you.
Nov 04, 2020
Excellent service people. Friendly and knowledgeable...
Excellent service people. Friendly and knowledgeable staff. Kept appointment time and finished work when promised. Met with sales staff on new purchase I’m planning while vehicle was being serviced.
Sep 08, 2020
Kirk Fox was great to work with - made the ordering and...
Kirk Fox was great to work with - made the ordering and sales process easy on my C8 Corvette. After an unpleasant experience with another local Chevy dealer that was closer to me I went to try Suburban Chevy - glad I switched.
Aug 04, 2020
Oil change for my 2018 Corvette
Made an appointment for an oil change for my Corvette, all went smoothly and they finished on time. Great group of friendly folks, will continue to purchase my Corvettes from them!
Billy Belanger
Sales Consultant
Jan 12, 2021
Found the truck I wanted at a great price, sales and...
Found the truck I wanted at a great price, sales and finance made everything simple and quick. No waiting areas, everything was personable and friendly.
Jan 05, 2021
They were easy to work with. I liked working with Billy....
They were easy to work with. I liked working with Billy. He was very helpful and followed up with me quickly on all my questions. I had also talked to another sales person a few weeks earlier be he never followed up. When he did finally call back after I had started working with Billy he told I needed to work with him and if I wanted a car I should get myself to the dealer quickly because they won’t last long. Lucky Billy ended up calling me back or would have gone somewhere else.
Dec 14, 2020
Went in to replace PCV cover on recall from the factory....
Went in to replace PCV cover on recall from the factory. Service was swift, was given a loaner while repairs were being done. Gave me reccomfendations for possible future repairs.
Nov 15, 2020
Your sales team leader Craig is a dishonest and dis...
Your sales team leader Craig is a dishonest and dis respectful person if I have ever met . I have bought 11 trucks and John Pfeifer was my friend who help me build one of my corvettes. I was in Saturday and was wearing a Biden cap, your sales manager made a comment about when I asked for Billy. He then tod me i would see no deal. I went through the process not knowing who this clown was. I received a 500 dollar offer for my trade, and no deal or offer of incentive. I was basically pushed out the door. I called and this Craig the clown answered and I asked for the general manager and he refused to give to me and said this person would be the one to talk to, it was his voicemail and I left a message. When I arrived home I spoke with my attorneys and then we realized the clown put me in his voicemail and was the same rude and unprofessional perso I dealt with. He has violated my civil rights and I and legal team are looking into. I have my 2017 in your service aisle. The engine had a failure and I had taken to your dealership because I have I’ve 20 years of history with Suburban. I am concerned how my truck will be handled, I had always purchased a 100k warranty at the urging of John. But Austin who is professional and on top of giving good customer support tole me my truck was still under the factory power train warranty. Honesty and integrity which has clearly been lost in your sales department. Michael
Aug 25, 2020
Billy was great to work with. We had an unusual situation...
Billy was great to work with. We had an unusual situation and he helped us to get through it to get the vehicle I wanted.
Jason Wenge
Sales
Nov 27, 2020
I couldn’t even get to the point of buying a vehicle at...
I couldn’t even get to the point of buying a vehicle at this dealership. I was forced into a small room with a salesperson who kept pulling down his mask while talking to me. Their social media posts and signage at the dealership make such a big deal about how masks are required and they take Covid seriously. But once you are inside the doors, it’s the Wild West with masks clearly optional for the staff, and those who do have masks on rarely cover their nose and mouth.
Nov 16, 2020
Just bought a used vehicle with them. Jason was amazing...
Just bought a used vehicle with them. Jason was amazing to work with and the car we took home was nicer than most certified pre-owns I have seen on the market, pricing was aggressive and I will definitely be coming back.
Nov 09, 2020
I have bought two vehicles in the last two weeks from...
I have bought two vehicles in the last two weeks from Suburban Chevrolet and my wife and I have had a wonderful experience. One of the things as a buyer that I need is that people are straight with me and will stand behind their product. Our experience here was extraordinary as to that reguard and has served to bring back my faith in people. The gentlemen we have worked with have been professional and supportive throughout this process. I waited and researched for a year before I found my 2015 truck and we are very pleased with our chiose. The second car I chose is a bucket list car, a 2000 Corvette and I can't wait for the spring. On both deals Dakota, Jason and RJ Johnson have gone out of their way to make this work. Never have we had such a positive car buying experence. If you are looking for a vechile you need to come to Suburban Chevrolet and let their team work with and for you!
Oct 28, 2020
Jason was great to work with-very helpful and listened to...
Jason was great to work with-very helpful and listened to what I needed. Mark in the finance department was also great. Went through the financing and options
Oct 22, 2020
Great to work with. Gave a great deal on trade. My...
Great to work with. Gave a great deal on trade. My salesman, Jason, was top notch. Showed me all the options on the vehicle I bought. Very satisfied customer!
Craig Anderson
General Sales Manager
Jan 06, 2021
I have worked with Darin T for many years and he has...
I have worked with Darin T for many years and he has respected my limited amount of time to make purchases as a Company Executive. Darin has made our purchasing experiences very efficient and he has been knowledgeable of the vehicles offered and incentives to suit our needs. Suburban Chev has accommodated us with unique scenarios within the purchase agreement as has created a very pleasant environment to purchase and service our vehicles.
Nov 27, 2020
I had a great experience! Dakota was so helpful! I was in...
I had a great experience! Dakota was so helpful! I was in and out quickly, without feeling pressured into anything. I highly recommend working with Dakota!
Nov 25, 2020
Working with Brenda Guzman for the 2nd time in 2 1/2...
Working with Brenda Guzman for the 2nd time in 2 1/2 months on a 2nd new truck. She’s very attentive and good at follow through; doesn’t always have the answer but readily researched the issue and provided good information prior to, during and after the sale.
Nov 15, 2020
Your sales team leader Craig is a dishonest and dis...
Your sales team leader Craig is a dishonest and dis respectful person if I have ever met . I have bought 11 trucks and John Pfeifer was my friend who help me build one of my corvettes. I was in Saturday and was wearing a Biden cap, your sales manager made a comment about when I asked for Billy. He then tod me i would see no deal. I went through the process not knowing who this clown was. I received a 500 dollar offer for my trade, and no deal or offer of incentive. I was basically pushed out the door. I called and this Craig the clown answered and I asked for the general manager and he refused to give to me and said this person would be the one to talk to, it was his voicemail and I left a message. When I arrived home I spoke with my attorneys and then we realized the clown put me in his voicemail and was the same rude and unprofessional perso I dealt with. He has violated my civil rights and I and legal team are looking into. I have my 2017 in your service aisle. The engine had a failure and I had taken to your dealership because I have I’ve 20 years of history with Suburban. I am concerned how my truck will be handled, I had always purchased a 100k warranty at the urging of John. But Austin who is professional and on top of giving good customer support tole me my truck was still under the factory power train warranty. Honesty and integrity which has clearly been lost in your sales department. Michael
Oct 28, 2020
Jason was great to work with-very helpful and listened to...
Jason was great to work with-very helpful and listened to what I needed. Mark in the finance department was also great. Went through the financing and options
Austin Brandt
Service Advisor
Jan 22, 2021
It was great, pretty low waiting time and a nice, warm...
It was great, pretty low waiting time and a nice, warm waiting room. I came in to have my vehicle inspected because of a recall and was at the dealership for less than half an hour.
Jan 20, 2021
Everyone at Suburban was great to work with. It was easy...
Everyone at Suburban was great to work with. It was easy to make an appointment and I was able to get a car to use for the day which was a huge help. Service staff was friendly and knowledgeable.
Jan 19, 2021
They scheduled me right away and finished the work in a...
They scheduled me right away and finished the work in a short time. They needed to order parts and they were in on the next business day.
Jan 16, 2021
Needed to figure out why after 5000 miles I needed new...
Needed to figure out why after 5000 miles I needed new tires. They just replaced the tires for free which was expected and completed and done well.
Jan 08, 2021
Everything went as well as it could have. Great service...
Everything went as well as it could have. Great service and communication. It was great to get updates throughout the day on the progress. Thank you!
Carissa Miller
Service Advisor
Jan 20, 2021
Everyone at Suburban was great to work with. It was easy...
Everyone at Suburban was great to work with. It was easy to make an appointment and I was able to get a car to use for the day which was a huge help. Service staff was friendly and knowledgeable.
Jan 12, 2021
Setting up appointment online was quick and easy. I got a...
Setting up appointment online was quick and easy. I got a few email/ text reminders. Service was done on time and fast. Very satisfied with the experience.
Jan 08, 2021
Everything went as well as it could have. Great service...
Everything went as well as it could have. Great service and communication. It was great to get updates throughout the day on the progress. Thank you!
Dec 29, 2020
I bought my 2014 Cruz from this dealer, as first and...
I bought my 2014 Cruz from this dealer, as first and (probably) last owner. It has only been serviced by Suburban Chev and at 63,000 miles, so far, has needed minimal maintenance. I trust them 100% not to gouge me with unnecessary repairs. I'm so glad that I can rely on a company with excellent customer service.
Dec 17, 2020
The shifter dash light error was resolved and repaired,...
The shifter dash light error was resolved and repaired, however we asked that the 4 tires be checked to make sure the air matched. This wasn’t done. It was brought up a couple of times when the car was first brought in so I don’t know how it got missed. I have a hard time believing that the multi point inspection got completed when this task was not done. Overall though, service has been positive at this dealership.
Darin Trees
Commercial Sales Manager
Jan 19, 2021
As a business time is important and Darin T. accommodated...
As a business time is important and Darin T. accommodated my schedule and needs to make a Year End purchase and even being creative with viewing stock not yet arrived to the dealership. Darin has made good use of my time each time I purchase and I have had a smooth purchase each and every time.
Jan 06, 2021
I have worked with Darin T for many years and he has...
I have worked with Darin T for many years and he has respected my limited amount of time to make purchases as a Company Executive. Darin has made our purchasing experiences very efficient and he has been knowledgeable of the vehicles offered and incentives to suit our needs. Suburban Chev has accommodated us with unique scenarios within the purchase agreement as has created a very pleasant environment to purchase and service our vehicles.
Jan 01, 2021
Darrin was great!! The sales manager was not. The finance...
Darrin was great!! The sales manager was not. The finance man was a kocky jerk. I would not work with the last to people I spoke about
Dec 01, 2020
Darin Trees is fantastic to work with!!! He went out of...
Darin Trees is fantastic to work with!!! He went out of his way for these recent deals. Looking forward to working with him in the future!
Sep 03, 2020
I have purchased several vehicles from Darin and always...
I have purchased several vehicles from Darin and always been more than satisfied. This latest purchase he was especially helpful in making the deal work.
Matt Hayes
Internet Sales Manager
Nov 29, 2020
Ben Cutts and Steve Beech under the strong leadership of...
Ben Cutts and Steve Beech under the strong leadership of Matt Hayes demonstrated outstanding customer care that resulted in another Chevy in our driveway. Highly recommend Suburban Chevrolet to anyone looking to purchase a new vehicle.
May 22, 2020
Always excellent service. They get the job done. Also...
Always excellent service. They get the job done. Also very friendly. Have dealt with them for years and have never been disappointed. From the salesman Harley to all the techs. Top notch service.
Feb 29, 2020
My wife and I were shopping for a 2019 blazer when we...
My wife and I were shopping for a 2019 blazer when we stopped by suburban chevrolet. We met Jack and I am so glad I did. Out of all the sales people we talked to during our search jack was the best hands down. Jack made us very comfortable and was able to answer any and all questions we had. It felt like Jack was really fighting for us when it came to the negotiation. I would 100 percent recommend working with Jack to any friends or family. We will no doubt be back when my wife is ready to buy also. Great service and thanks for everything Jack!
Dec 10, 2019
Matt Hayes and Dakota Otto were AMAZING! Both worked very...
Matt Hayes and Dakota Otto were AMAZING! Both worked very efficiently to find me the best deal without feeling pressured. This is why I keep coming back. Fantastic job, gentlemen!
Jun 14, 2019
Best Service Department
I’ve purchased 3 vehicles from Suburban Chev. I have always had nothing but a great experience when I brought my vehicles in for service. From the service advisors, Mike and Tim, to the service manager Reid, I know my car is in the best hands and they truly care about my vehicle and they go out of their way to make my experience the best as they possibly can. There has been a big change for the better since Reid became the Service Manager. Mike, Tim and Reid I will always remain a Suburban Chevrolet customer! Thank you for taking care of me and my vehicle! A++ to all... (Mike was not on the list for this review but he is very knowledgeable and truly cares. Suburban Chev is a better place now that you’re there!)
Brenda Guzman
Sales Consulatant
Dec 14, 2020
Good experience buying my truck at Suburban Chevrolet....
Good experience buying my truck at Suburban Chevrolet. Suburban Chevrolet worked with my needs and fit me in a truck I wanted. I would buy from them again.
Dec 07, 2020
All people we dealt with were very friendly and helpful....
All people we dealt with were very friendly and helpful. Both Brenda and Steve work hard and late to get us in our new car
Nov 25, 2020
Working with Brenda Guzman for the 2nd time in 2 1/2...
Working with Brenda Guzman for the 2nd time in 2 1/2 months on a 2nd new truck. She’s very attentive and good at follow through; doesn’t always have the answer but readily researched the issue and provided good information prior to, during and after the sale.
Nov 17, 2020
I stopped to pick up my truck after some service work and...
I stopped to pick up my truck after some service work and looked at used trucks.Staff was very helpful guiding me through my decision making process
Oct 14, 2020
I believe I got a fair deal on my purchase and trade in....
I believe I got a fair deal on my purchase and trade in. The sales rep was helpful and the transaction went smoothly. Unlike other purchases I have made I felt no undue pressure.
Tom DeMorest
Service Manager
Jan 08, 2021
Everything went as well as it could have. Great service...
Everything went as well as it could have. Great service and communication. It was great to get updates throughout the day on the progress. Thank you!
Aug 05, 2020
Austin was very helpful and got me thru quickly everyone...
Austin was very helpful and got me thru quickly everyone on the service isle was happy and seemed happy to be a work. I would recommend this dealership highly
Mar 23, 2020
Came in for warranty work and the service department was...
Came in for warranty work and the service department was very helpful and reasonable with my situation. Fixed the car quickly and maintained communication with me throughout the process. One of only a few good experiences I've ever had at a Chevy dealership.
Jan 12, 2020
Melissa is a great help every time! Always enjoyable when...
Melissa is a great help every time! Always enjoyable when it always starts with a vehicle problem but the team of people are easy and fun to deal with!
Dec 03, 2019
Awesome Customer Service!
Tom D. -Thank you very much for going the extra mile to get the parts and service work completed on our 2020 Traverse front bumper tow hook! You have earned our respect and trust. Also a big thanks to John P. Highly recommend Suburban Chevrolet for the great customer service! Randy and Diane Rengo
RJ Johnson
Used Car Manager
Nov 09, 2020
I have bought two vehicles in the last two weeks from...
I have bought two vehicles in the last two weeks from Suburban Chevrolet and my wife and I have had a wonderful experience. One of the things as a buyer that I need is that people are straight with me and will stand behind their product. Our experience here was extraordinary as to that reguard and has served to bring back my faith in people. The gentlemen we have worked with have been professional and supportive throughout this process. I waited and researched for a year before I found my 2015 truck and we are very pleased with our chiose. The second car I chose is a bucket list car, a 2000 Corvette and I can't wait for the spring. On both deals Dakota, Jason and RJ Johnson have gone out of their way to make this work. Never have we had such a positive car buying experence. If you are looking for a vechile you need to come to Suburban Chevrolet and let their team work with and for you!
Nov 03, 2020
Dakota is really a straight shooter and was very...
Dakota is really a straight shooter and was very thoughtful and attentive. He answered my questions and found solutions for any issues that came up. The vehicle that we purchased was used and as happens with used vehicles, I found an issue that I needed them to address. Dakota and the dealership made a comittment to fix the problem and I was able to buy a great truck. The team at this dealership made my afternoon with them a blast. They treated my wife and I like we really mattered. This truely was the best car buying experince that I ever had. I would strongly recommend Dakota when you are buying your next car.
Sep 05, 2020
I have only great things to say about my experience with...
I have only great things to say about my experience with Suburban Chevy and specifically Brenda! They worked with me the whole way, she treated me like a person and not a sale and I am thrilled with the follow up from the dealer. Felt like a person and not a number and that's a huge plus for me
Jul 03, 2020
New Silverado Purchase
Very seamless purchase went in at 7:00 on Monday night had all the details including the trade of my old truck done by 8:30 the next morning. Chris Wiley was great to work with, the dealership had just closed and he stayed and worked with me to get the details. He handed it off to RJ to get the price I felt was fair for my trade-in and Jack to pull everything together. Jack was a pleasure to deal with. Highly recommend this dealership/team. Thanks, Greg K.
Jul 02, 2020
Excellent work with Dakota, Mark & Steve in Finance
The experience with the team there was excellent ,very good service experience and very good flexibility with the switching of the buick to the Chevrolet Equinox !
Chris Wiley
New Car Manager
Jan 18, 2021
Very nice and welcoming people when you first come into...
Very nice and welcoming people when you first come into the dealership. They are right there to make sure you have been helped. Dakota was the person I worked with and he made it work for me to turn in a lease and buy a new Tahoe. It went very smooth and I had a new vehicle. Financing was also great made me very comfortable with my buying a new Tahoe.
Dec 14, 2020
Good experience buying my truck at Suburban Chevrolet....
Good experience buying my truck at Suburban Chevrolet. Suburban Chevrolet worked with my needs and fit me in a truck I wanted. I would buy from them again.
Jul 17, 2020
Easy to Work with
Very nice experience, all people involved we great from Harley, finance, and the manager. I will buy my next truck at Suburban. Thanks for the great vehicle!
Jul 03, 2020
New Silverado Purchase
Very seamless purchase went in at 7:00 on Monday night had all the details including the trade of my old truck done by 8:30 the next morning. Chris Wiley was great to work with, the dealership had just closed and he stayed and worked with me to get the details. He handed it off to RJ to get the price I felt was fair for my trade-in and Jack to pull everything together. Jack was a pleasure to deal with. Highly recommend this dealership/team. Thanks, Greg K.
Jul 02, 2020
Silverado 1500
Suburban Chevorlet worked quickly to find the truck I wanted and negotiated with me on price. They did what they could and what I asked for.
Gerad Albers
Sales Consultant
Dec 16, 2020
Friendly sales people. Good product. Honest. Willing to...
Friendly sales people. Good product. Honest. Willing to help you get what your looking for. Available service and parts department. And have always been treated with respect!
Dec 07, 2020
Hello, do I have to pay 916 for a bearing in my car? I...
Hello, do I have to pay 916 for a bearing in my car? I told you the staff that the bearings and the car were shaking. He said that the 916 was completely repaired. Now it is not repaired. He is still quibbling about why it is not completely repaired.
Oct 07, 2020
Suburban Chevrolet treated me with profesional service....
Suburban Chevrolet treated me with profesional service. All of my questions were answered. I was in the finance office for a short time. Everything was prepared in advance. This was very important to me making me feel at ease.
Sep 27, 2020
It was great to work with Dakota the past few days. He...
It was great to work with Dakota the past few days. He was friendly, thorough, well informed, and flexible during my SUV purchase. He also wasn't pushy like many car salesman. The other staff I spoke to were also engaging and made sure that I was being helped. I am very happy with my car and the whole experience.
David Miller
General Manager
Nov 15, 2020
Your sales team leader Craig is a dishonest and dis...
Your sales team leader Craig is a dishonest and dis respectful person if I have ever met . I have bought 11 trucks and John Pfeifer was my friend who help me build one of my corvettes. I was in Saturday and was wearing a Biden cap, your sales manager made a comment about when I asked for Billy. He then tod me i would see no deal. I went through the process not knowing who this clown was. I received a 500 dollar offer for my trade, and no deal or offer of incentive. I was basically pushed out the door. I called and this Craig the clown answered and I asked for the general manager and he refused to give to me and said this person would be the one to talk to, it was his voicemail and I left a message. When I arrived home I spoke with my attorneys and then we realized the clown put me in his voicemail and was the same rude and unprofessional perso I dealt with. He has violated my civil rights and I and legal team are looking into. I have my 2017 in your service aisle. The engine had a failure and I had taken to your dealership because I have I’ve 20 years of history with Suburban. I am concerned how my truck will be handled, I had always purchased a 100k warranty at the urging of John. But Austin who is professional and on top of giving good customer support tole me my truck was still under the factory power train warranty. Honesty and integrity which has clearly been lost in your sales department. Michael
Sep 08, 2020
Our purchase experience was what it should be -...
Our purchase experience was what it should be - collaborative, no-hassle and efficient. Kidos to our salesman Jack Yanisch, general manager Miller and Mark Thompson in F&I.
Mike Kraft
Parts Manager
Oct 26, 2020
Excellent friendly employees. Knowledgeable mechanics....
Excellent friendly employees. Knowledgeable mechanics. They are always very accommodating getting my Malibu in for regular service and maintenance. They have never recommended unnecessary repairs. Melissa is awesome
Dan McClellan
Counterman
Jan 01, 2021
SUBURBAN CHEVROLET HAS ALWAYS DONE RIGHT BY ME! ALWAYS DO...
SUBURBAN CHEVROLET HAS ALWAYS DONE RIGHT BY ME! ALWAYS DO A SUPER JOB! THEY GET IT DONE, AND THEY TREAT YOU RIGHT! MY GO TO PLACE FOR SERVICE! I AM A LONG-TIME CUSTOMER! GRANT
Kristina McElhaney
Accts. Receivable
Sep 05, 2020
I have only great things to say about my experience with...
I have only great things to say about my experience with Suburban Chevy and specifically Brenda! They worked with me the whole way, she treated me like a person and not a sale and I am thrilled with the follow up from the dealer. Felt like a person and not a number and that's a huge plus for me
