Welcome to Suburban Chevrolet: Your Local Chevy Dealer

Everyone was very helpful with finding the right truck for us. Making sure that all the prep work we asked for was done and delivering a beautiful truck to us. Then help us get every thing load in got us familiar with it. GREAT JOB

About a week ago, I went with my daughter to shop for a car. She was considering several used vehicles as well as a new Chevy Trax. She also had an older Subaru to trade in. We were prepared to pay cash, but we wanted to compare trade-in offers from several dealerships. From the beginning, we explained clearly that we would not be buying a car that day—we were simply gathering offers and would return to one of the dealerships the following week. Because she was considering a Chevy, I put Suburban Chevrolet at the top of our list. In the 1990s and early 2000s, I purchased four cars from this dealership and always had a great experience. In fact, I used to tell people that they were so reputable that I didn’t even bother making a counteroffer—I trusted that I was getting a fair deal. Unfortunately, that was not our experience this time. We gave them the keys to the Subaru so they could inspect it, and then we waited for a trade-in offer. During that time, the salesperson asked three separate times if we would commit to buying a car that day. The third time, when we again explained that we planned to compare offers from other dealers, he told us the manager would not provide a trade-in offer if we weren’t prepared to purchase that day. I was honestly surprised. High-pressure tactics like that feel like something from decades ago. Because of that response, we decided to leave. For comparison, here are the dealerships that did provide immediate trade-in offers on the Subaru without any pressure: • Eden Prairie Nissan • Apple Jeep • Lenzen Chevy (Chaska) • Jeff Belzer (Lakeville) • Apple Jeep (Shakopee) Every one of those dealerships treated us respectfully and understood that we were comparison shopping. True to our word, a few days later we purchased a brand-new Chevy Trax from Jeff Belzer in Lakeville. We love the car and had an excellent buying experience there. While we were there, I even looked at the new Chevy Blazer and may return later this summer. It’s disappointing to see how much Suburban Chevrolet seems to have changed from the dealership I remembered years ago.

Was a great experience here the salesman Thomas was great to work with very polite and answered all our questions. Mark from the financial department was also great to work with

Took 2.5 hours for oil change, tire rotation and cabin air filter. Was told no more than 1.5 hours. After waiting 2 hours had to find service rep to determine status. Told at least another half hour. Went back to pay in advance of completion. Rep left w/o telling me. Other reps had no clue what was going on. Could not find paper work. Finally finished in a rush as I was now late for another appointment. Realized at home the 10% discounts I showed the rep initially were not applied and then had to call to be corrected. Just bad service. Have now decided to switch to Lenzen.

Austin was very helpful...I almost needed CPR in reaction to the price of the repair, but I survived it. (Just kidding but it was a shock.)

Excellent service!!!!! Only an oil change but done right on time. Everyone was very courteous and helpful.

Ethan Legg and Mark Thompson were great to work with. Ethan was very patient and the dealership went out of their way to find me the car I was looking for.

Brandon was exactly what I want in a salesperson. Answered all my questions including the breakdown of the pricing and my decision about how many months to finance the purchase. His communication was wonderful and he was very thorough. This is my first Chevrolet and if I know anyone looking for a car, I WILL be recommending Brandon.

My car buying experience went smoothly. 2 cars bought from them. Friendly sales staff. Service center does great job.

Our experience with the dealership was the best we have ever had. I work in an Industry that recognizes the importance of the customer experience. Our experience, my wife and I had was the best we have ever had in terms of the initial on lot experience with our salesman Ethan to the finance department and completing our close out paperwork. We are now Suburban Chevrolet customers- in the near future I plan to upgrade my truck I will start at Suburban Chevrolet.

Jackky was incredibly helpful and professional taking care of my car, he did a great job with service and communication with me about everything. Would 100% recommend others go to him for their car needs!

Friendly professional service. When I asked a question that the service rep couldn't answer, he went back to talk to a mechanic about it.

Had purchased a Chevy Equinox elsewhere and needed some service work done. Jack in service was great. Great attitude, professional, helpful, thorough. Jack found an open recall on my vehicle and had to order the part so will return when they receive. Give them a try!!!

Recently purchased a 2019 Toyota Highlander from Suburban Chevrolet of Eden Prairie. Working with Kevan was AMAZING!!!! He was quick to respond to any questions and concerns! My biggest concern was driving 3.5 hours to come look at the vehicle. Kevan listened to my concerns and assured me as a family man himself, he knew my expectations for the vehicle, and he wouldn’t want to waste my time driving up there to not like it! He rated the SUV as a 9.5 out of 10, he was spot on! We loved it the minute we saw it and test drove it! Another great assurance was the free Carfax report! The dealership just put on new tires and had the Highlander freshly detailed too!!!! What an amazing SUV and an amazing price!!! From the time we arrived to driving off the lot took 2 hours!!!! The transaction was smooth and quick, the finance manager was awesome too!!! We also bought the extended warranty for assurance our Highlander will be at peak operating condition for years to come!!!! Thanks again to the wonderful team at Suburban Chevrolet in Eden Prairie!!!! If you want a high quality used vehicle from a reputable dealer, I would highly recommend buying from this dealer! Talk to Kevan, he is the BEST!!!

As always a great experience, smooth and fast.....Suburban makes things easy!