I came in for an oil change and waited in the waiting area. I got a coffee and I didn't even get it half done when they notified me that my vehicle was ready. Easy in and easy out. Everyone was nice and friendly.
Outstanding customer service in every regard!
I waited for Truck during appointment and the service was completed a few minutes before scheduled. All work was completed as expected.
Salesman, Gerard, was excellent
Great customer service! Made sure I understood everything.
Great service and fantastic employees. Alyssa was so helpful and treated me as family.
I enjoyed my buying experience with your dealership. We were able to work together to accomplish what I needed and am very happy with my purchase. The 2024 Trax is fantastic. Kevan in sales and Mark over in finance were very helpful with the entire process. All your hard work is very much appreciated.
Had to find a part and did find it.
Steven was a very knowledgeable and friendly salesman!
I made my appt. online about a week ahead.When I got to the dealership everything was in readiness, including the necessary parts for a recall, everything went well.
Jack was very helpful. Very thoughtful, a loaner wasn't available but he got me one the next day. Great customer service.
I’ve had Suburban Chev as my dealship for over 60 years and have always received excellent, professional service.
Great timing and communication!
Steven and Justin were very professional and customer service oriented. They were very easy to work with the process went very smoothly. I felt valued as a customer. They were very helpful and getting me into the truck that I wanted at the payment that I wanted.
Love Suburban Chev ! full circle superior dealership from sales to service dept.
Thank you Alyssa Shute! Your professionalism made today's appointment stress free! An absolute asset to your team🙂
Ben was very attentive, yet gave us space when necessary.
Austin did an awesome job of taking care of a leaking tire issue for me. I did wait a bit longer than promised but I realize it was due to my last minute visit and the number of customers in front of me. Overall I’m very satisfied with my experience with the service center.
My service advisor was friendly, professional, and very knowledgeable!
Jack is THE guy you're looking for when you want your next vehicle. We drove 2.5 hours to purchase our vehicle and we would do it 10 times over. It was SO worth the drive. Jack was kind, knowledgeable and showed us respect. Plus he had our vehicle waiting with a "reserved for" tag on the mirror. I can not say enough about the staff at this dealership. It was the absolute best experience I have ever had buying a vehicle.
Friendly, services are always done well and in a timely manner
Just was excellent to work with and made the purchase very easy. He is an asset to your firm.
Great job making sure my truck was taken care of and communication.
I brought my vehicle here for the first time for service after discovering my usual dealership was scheduling pretty far out. I was in contact with John and Jackky throughout the process, both of whom were so incredibly helpful, knowledgeable and continued to provide me with detailed updates. I would absolutely recommend going here and will continue to go back myself after the great service I received.
I was assisted by Jakky who was very professional throughout our contact. He talked to me about the cost of the repair I was looking at and the time it would take. I was pleasantly surprised that it was done much earlier than expected. Upon my picking up the vehicle, he was once again very easy to deal with. It was a good experience!
I was was treated extremely well. Jack was very thorough and very kind. Mark knows what he's doing. Absolutely the best
I came in with a dead battery and Alyssa and Lance, who’ve always been extremely helpful and answered any questions, were able to get the battery changed in a very short time. I truly appreciate the great work and service that Alyssa and Lance provide and they are both incredible to work with and trust my cars with! Thanks again!
Service Advisor Alyssa Shute did great job.
My salesperson, Billy was great at communicating and made the process very easy. Everything was ready to go on the day I picked up the car and I was able to get in and out very quickly.
Darin Trees has done a fantastic job from order to delivery on my new 2023 Colorado. This world needs more Darin Trees in it. Great Job ! Hope to see you in another 6 years !
First - start with Alyssa in service. She is guaranteed to smile and tackle tough questions. She is great at selling too.
It was a wonderful day, Beu was outstanding sale rep and very informative. I would buy from him again.
Mine was a complicated repair. They could have hurried the job but were committed to getting it right.
have been to this dealership since moving out to Minnetonka, no issues or complaints. Everyone was friendly and professional!
Friendly, Professional, Caring!
I picked up my car and it was absolutely filthy. Dirty inside and out. I did not bring it in this way. They gave me a chevy Malibu as a loaner car. This was not the equivalent to my corvette. I needed a better car as a loaner for the 6 weeks they had my corvette.
Jack helped me out with purchasing my new car and he was absolutely phenomenal. I would highly recommend him to anyone who is looking to purchase a car from this dealership.
Very good, completely satisfied.
Kirk our salesman was friendly, didn't preasure us in any way. Same as Mark in finance. Kirk was very knowledgeable about the 2023 Corvette we purchased. He explained and answered every question we had.
Billy was awesome , incredibly nice and able to explain everything in detail . We appreciated his knowledge and awesome attitude
Jackky was great to work with!!!
What a great experience, thanks to our salesman Ben for making things so smooth.
Excellent service The best customer service
Wonderful dealer to work with from start to finish. Ben Cutts helped me through the entire process. He was very thorough and in constant communication with updates. I would refer anyone to Ben and Suburban Chev. Thanks!
Jack, Mark, Steve, & Matt were very helpful, answered all our questions, & made it easy to get the vehicle that we wanted. We appreciated their knowledge, courtesy, & professionalism.
The finance and credit department here has always been courteous and helpful, and returned my emails promptly!
Jack has excellent customer service and made sure that he kept me informed throughout the whole process. I flew in from Texas and Jack picked me up from the airport, cool guy that took great care of me throughout the whole deal.
Courtesy, knowledge, and professionalism have always been present when we have worked with Suburban Chevrolet.
We walked into the dealership and were immediately greeted by Jack. He was very helpful and knowledgeable. We were working on a tight timeline and both Jack and Mark were sensitive to that and worked hard to get us and our new Traverse on the road in record time!
(Translated by Google) Excellent attention (Original) Excellent atention
Alyssa was an outgoing, friendly person to deal with. I am all about laughing with people. She had great customer service skills. She was great!!
Jack Yanisch, Matt Hayes, and Billy Belanger were great to work with. I came in without an appointment and they wasted no time to get me sitting in cars, talking about the options I wanted in a car, and get me test driving them. They were very respectful of my time and made the whole process so easy. Mark Thompson and Steve Beech made signing documents as breeze as they had everything prepped and ready to go. Thankful to have worked with this crew!
Kind and courteous service team.
Everyone was so happy and friendly to us! Any time we walked in we were greeted with a smile. Thank you Kevan for such an amazing experience! * The communication was amazing. We were never pressured or pushed to hurry the process up. * The showroom was very clean * If we had any questions, Kevan was able to answer them promptly. Great experience - I can’t say “Thank You” enough!
Best service I’ve had from a Chevrolet dealership on the west side of the cities. Appreciate Jackky and the rest of the folks at the desk for the friendliness and great customer service.
Dave and team did an excellent job!
Our experience with Jack was very professional, personable and low pressure. Jack was knowledgeable and great to work with. He showed us all the bells and whistles of our brand new Traverse. Gas tank was filled when we drove it off the lot, but we did need to add air to tirees once home, as that was missed, but tire pressure does fluctuate in MN temps. Overall, very satisfied. Would definitely work with Jack again.
Jackky, our service advisor, was fantastic! Kept us informed the entire time and was super friendly and great to work with. Repair work was excellent.
Always friendly and timely service for my Chevrolet.
The service for my truck took less than half an hour, which is amazing.
Had another great experience working with Aaron Monke, my salesperson, and Steve Beech, the finance manager. They make things quick and painless compared to other dealers I have worked with in the past. This is the third vehicle I have bought from Suburban in the past few years and will continue to do my auto business with them.
We waited 4 hours for a tow after calling OnStar.
Fantastic team and service all around! Alyssa checked me in for a routine 75k mile drop off and shuttle service. She was very polite, professional and provided great communication throughout the morning. Dave dropped me off at my office, and picked me up when my Tahoe was ready. He is a very safe driver and went above and beyond in communicating my pick up around my busy work schedule. Austin, gave me a thorough update on the work done, answered all of my questions, and passed along my key in an efficient manner so I could be on my way. ...
Aylissa and "Johnny Diesel" are great to deal with and my go to people now if I need vehicles serviced. She listens extremely well and relays the message correctly. I would highly recommend these guys.
I thought it was cool how I called the day before about just coming to look at the car and they pulled it off the website for me it made me feel incredibly important thanks
Friendly, professional, nice.
I made an appointment my car was taken care of promptly and Austin was a great service person.
Great service, friendly staff.
Service was incredible. Alyssa helped me from the beginning until the end by sending me updates along the way.
Service advisor Austin was very helpful and was able to source parts needed for a last minute repair found during inspection. I am glad the tech was able to spot the oil line leaks so the line did not blow and cause the engine to grenade like my 17 Equinox did a few years back. .. 😉
Service Rep John was fantastic. He was very friendly and helpful. Great experience.
The text messaging to keep me updated was excellent
service done when promised
Done well and excellent sale price.
I just purchased a 2022 Suburban from Suburban Chev with Jack as the facilitator. He made the experience a wonderful one. He is professional, friendly and very knowledgeable. He listened to what I needed and didn't try in anyway to push me in a different direction. And he got me into the vehicle I wanted and needed. If you want that kind of experience, Jack is your contact!
First of all, the city of Eden Prairie, MN deserves credit for hosting an EV showcase. They provided 2 recently purchased Bolt EUV city vehicles that were available for test drives. Without the test drive we would not be having this conversation. After the test drives we decided to purchase a Bolt EUV so we contacted one of the sales reps (Aaron) that was at the show case. He was very thorough in explaining the features of the Bolt as well as the realities of the delivery timeframe for new orders. He did a very good job of keeping us informed ...
Jack made my shopping experience fast and smooth. I did most of the paperwork from home and finished up at the dealership.
Our experience was amazing because of Kirk. We will definitely buy another car from Kirk. It is obvious he really cares about his customers. He worked really hard to get the purchase done in time for an upcoming road trip. Wish we could give him more stars!
Dealt with Billy, Matt, and Mark all were great and attentive. We had to come back, because of our schedule, they were ready and we were in and out.
Kirk and Mark were both great. Good experience all around.
Booked an oil change appointment that day. The shop was running a little late on paperwork, not a problem at all to us, they gave me the oil change for free. They set up a new battery and recall appointment for me a few days later and were slammed with winter accidents and holiday rushes. The recall portion was not able to be completed the same day and they again gave me a huge discount. It’s nice to see a company work so hard to keep their customers happy. I have been working with Alyssa Shute on everything and ...
Service was completed in the timeframe that was suggested. Waiting area was clean, internet was available and a work area was also available that allow remote work to be completed. Service desk personal were helpful and answered questions as needed.
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Excellent service advisor, friendly yet professional
Super clean a great show room plenty of invintory and great customer service make this my go to dealiership!
All good, wish there was water available while waiting. Also, what’s with the price increase for a simple oil change? Especially when I lease from Chevy!?